Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. A receipt or proof of purchase is required to complete your return. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your credit card or original payment method within a few days.
If you haven't received your refund yet:
Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged. Email us at support@goodmayesonline.com.au.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift, or the gift giver had the order shipped to themselves, the refund will be sent to the gift giver.
To return your product, please contact us first at support@goodmayesonline.com.au for shipping instructions.
You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable and will be deducted from your refund amount.
Tip: If you are shipping an item over $10, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
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